nustargame Privacy Policy

Full Policy

What We Collect and Why

Information We Collect

When you register and use nustargame, we collect certain personal information that is necessary to operate the platform and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos, which is required to process deposits and withdrawals securely. Technical data — including your IP address, device type, browser version, and session activity — is automatically gathered each time you access the platform. We may also collect information you voluntarily provide when you contact our support team or respond to surveys. All data collection is carried out in accordance with the Data Privacy Act of 2012 of the Republic of the Philippines.

How We Use Your Information

The personal data we collect is used primarily to create and manage your account, verify your identity, and process financial transactions on the platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our services. Technical and behavioural data helps us improve platform performance, detect fraudulent activity, and ensure a safe environment for all Filipino players. Where you have given consent, we may use your email or mobile number to send you relevant promotional communications — you can opt out of these at any time through your account settings. We do not use your personal data for any purpose beyond what is described in this policy without first obtaining your explicit consent.

Cookies and Tracking Technologies

nustargame uses cookies and similar tracking technologies to enhance your experience on the platform and ensure it functions correctly across all devices. Essential cookies are required for core functionality such as keeping you logged in and remembering your preferences between sessions. Analytics cookies help us understand how users navigate the platform so we can identify areas for improvement and optimise the overall experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some features. We do not use cookies to collect sensitive personal information or to track your activity outside of the nustargame platform.

Sharing Your Data

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary to perform those services. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection laws and our own privacy standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by law or to protect the rights and safety of our users. Any such disclosure will be limited to what is strictly necessary and will be carried out in compliance with the Data Privacy Act of 2012.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements applicable in the Philippines. Technical logs and session data are retained for shorter periods and are regularly purged in accordance with our internal data management schedule. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, while retaining any records we are legally obligated to keep. You may contact our support team to request information about the specific retention periods applicable to your data.

Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and to access a copy of the information we hold about you at any time. You have the right to correct any inaccurate or incomplete personal data in your account, and to request the deletion of data that is no longer necessary for the purposes for which it was collected. You also have the right to object to the processing of your personal data in certain circumstances, and to withdraw consent where processing is based on consent. To exercise any of these rights, please reach out to our support team using the contact details provided in the footer of this page. We will respond to all data subject requests within the timeframes prescribed by applicable Philippine law.

Security Measures

nustargame employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment processing partners. Access to personal data within our organisation is strictly limited to personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the platform. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations under the Data Privacy Act of 2012.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will post the updated policy on this page and update the effective date shown at the top. We encourage you to review this page periodically so that you remain informed about how we are protecting your data. Continued use of the nustargame platform after any changes have been posted constitutes your acceptance of the updated policy. If you have questions about any aspect of this Privacy Policy, please visit our FAQ page or contact our support team directly.